Gaya APA

Mergel, I. (2013). Social Media in The Publics Sector : a guide to participation, collaboration, and tranparency in the networked world . San Francisco: Jossey-Bass.

Gaya MLA

Mergel, Ines. "Social Media in The Publics Sector : a guide to participation, collaboration, and tranparency in the networked world". San Francisco: Jossey-Bass, 2013. Text.